FAQ

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

•  You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

•  Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.

At MyDigitalCounselor, we focus on your health and well-being. We understand how essential it is to have the right protection for you and your family. That’s why we accept a variety of medical insurance plans that you can use with our psychologists. Remember, we are here to help you every step of the way.

We are committed to offering you comprehensive and personalized coverage, giving you peace of mind in any situation. We understand that each person and family has unique needs, which is why we work with multiple insurance companies to ensure you have access to the care you deserve.

If you ever need to use your insurance, we offer a wide selection of accepted plans for your peace of mind. At MyDigitalCounselor, your mental health is our priority, and we are dedicated to providing you with the best service and the most flexible coverage possible.

For more information about the accepted insurance plans and how to use them, please click here.

Private practice allows the patient/client to maintain complete privacy on their records. This mean that while medical insurance billing requires extensive documentation, the private practice will only declare the bare minimum in order to protect the client’s privacy the whole time.

No, because of the nature of these sessions, we do not provide a diagnosis, nor written letters for personal or professional use.

The virtual modality allows access to the platform 24/7 from any location.

Sadly, this modality does not allow the therapist to work on crisis situations. If the client experiences suicidal ideations within certain period prior to the session, this model of therapy cannot be being implemented for the own safety of the individual.

Yes, in case of an emergency, you can access emergency assistance by calling the National Suicide Prevention Lifeline at 1-800-273-8255.  If either you or someone else is in danger of being harmed, dial 911.

For more information please visit the following websites:

National Suicide Prevention Lifeline

Suicide Prevention Resource Center

Suicide Prevention

Not currently; although we are looking forward to providing services nationwide, at this time we only offer licensed counseling services in Florida.

No, the platform is available to visit 24/7; however, the counselors are only reachable weekdays during business hours. Please look at the bottom of the website to verify this information.

The first step is to complete the New Client’s Form on our website, and a professional will review your information and determine whether or not you qualify for the services, (no worries, you will be notified about it). Please also provide your phone number and be ready to be contacted within the next 24 business hours for a short courtesy call (10 minutes or less) for consultation purposes.

Click here to go to the initial form

Yes, once you are approved for services, you will need to fill and sign all documents prior to the session, because these documents are law-required and mandated to be signed to proceed with the session. This is a benefit for the client, since having this paperwork complete by the first meeting ensures that the session time would not be used for filling documents.

Absolutely! Every single document will be explained to you by the counselor/coach and the client/counselor relationship can be dissolved any time with no penalties.

Yes, services will only be provided after the session has been paid in full via Stripe through the platform.

No, our system is being carefully designed to receive safe payments via Credit/Debit Card. Once your payment is received, the session will be generated. You will receive a link on your inbox with to access your virtual session within the same platform.

No, the nature of our system does not allow the counselor to write letters or appear in Court on behalf of the client. If you believe that you will need an action of this nature, we recommend choosing In-Person sessions modality. Sadly, we are not designed to provide such services.

These services are designed with you in mind. This is a Comprehensive Program that incorporates the essential elements to self-explore career interests, values and abilities mainly transferrable to the real-world life. The purpose of this service is to assist you in a self-exploratory journey to decide your career path.

Regardless that most of the cases of the transition from high-school/college is challenging, this service can also be utilized by adults to select the perfect career or job. It is recommended for anyone 17 years old and up.

Yes, not only high schoolers experience transitions in life, but everyone! During these life transitions it is common to feel overwhelmed, confused, anxious, and much more, so having professional help in the path of self-discovery is a plus in the process of decision making.

Sure, while the main job is done by you, a professional will help you by compiling and interpreting the results while helps you to place them into a realistic search of careers and/or jobs based on your personality type.

Yes, the service includes an initial clinical interview and then a follow up interview. Once you pay your package, you will meet the counselor for the interview at the same time that you will receive a series of inventories and assessments that need to be completed before the follow up session.

During the follow up session, you and your counselor will review the results of all assessments and discuss career options with the purpose of narrow down your selection to at least 3 plausible ones.

No, career counseling and guidance services requires at least two sessions plus the application of self-assessments. The price will depend on the packet selected.

We know that career counseling and orientation services are higher in price than a regular therapy session, but based on its nature, assessments access is required to determine your abilities and interest, so at least 80% of the services need to be paid before the clinical interview (first session) and then the 20% reminder by the time of the follow up.

All the results will be delivered via email on a digital folder.

Absolutely; however, this will be having an extra charge.

No, MyDigitalCounselor is a private provider, no final report is written, so it is not linked to DVR or any other social services. If you want their services, you will need to approach your local office and request services from them.

No, the resume is developed, and a review is considered a separate service, so it is charged accordingly.